As part of a broad vision to transform interaction with citizens, the City of Brampton sought to move its technology infrastructure to a service-oriented-architecture able to support the city’s goals that included creating a single platform, reducing the number of service calls, managing departmental accountability, and providing performance metrics.

To meet this challenge, the City of Brampton engaged Infusion to implement a CSP (Citizen Services Platform) program. Infusion was contracted to provide architecture and implementation services for the project including: a new corporate intranet, secure citizen and partner extranets, and public Internet portals that leverage a common platform and reuse common internal and external services.

Infusion constructed both internal and external portals on the Microsoft SharePoint platform, extending the integrated content management system to deliver a common goal: the ability to promote any piece of content to a destination portal.  Once implemented, Infusion developers deployed custom features including: revised site branding, digital dashboards, online and web channel services with Dynamics CRM, eLearning services and tracking, integrated multimedia, online payment management, and public user authentication.

The solution drastically simplified the process for creating and managing content by the city and ultimately enabled Brampton IT managers to gracefully extract themselves from the duties of content management. Instead, each department was now able to manage the content it was responsible for directly.

The intranet launched in June 2009 with the public portal following in July – a total of only 7 months from design to launch.

Infusion's City of Brampton CSP solution is the largest implementation of the Microsoft Citizen Service Platform to date and delivered the following key benefits to the City of Brampton:

• Delivering a common platform for internal and external parties to collaborate.
• Providing a common method of enabling services between different divisions.
• Focusing responsibility back onto the lines of business.
• Enabling individuals to manage their own content, reducing the pressure on IT.
• Removing redundant copies of forms & documents in the system.
• Centralizing records management, policy, & procedure.

 
As a result of an innovative strategic roadmap, approach, and implementation, the City of Brampton’s CSP web portal received the 2009 LRG Solution Forum Award for Best Innovation Project.